UPDATE : 13.05.20
TOMORROW MAY 14TH WE ARE OPEN!!!
On the 14.05 20 we are moving to alert level 2 so all of our 4 stores will re-open to the public. We will be resuming our normal shop hours.
Social distancing requirements of 2 metres will be required.
Please stay two metres away from the counter and others in the store.
Customers may be asked to wait outside if the number of customers in the store at any one time doesn't allow for safe distancing. If you are waiting outside please stay two metres apart. Please be kind. Our staff are trying to help you as quickly as possible.
No groups larger than 10 will be allowed in the store
We have stopped any in store sampling until further notice.
Please don't consume food or drinks in store.
High Risk People - People over 70 years of age, people who have compromised immunity or people who have underlying respiratory conditions should stay at home as much as they can and ask a family member or friend to do your shopping at Supplements.co.nz for them or use our free online delivery www.supplements.co.nz for contactless delivery around New Zealand.
We have contactless paywave available so this is our preferred option, although if eftpos is used it will be cleaned after each use. Please use cash as a last resort.
Availability of Stock - Due to unprecedented demand certain items have been in and out of stock with suppliers. Often things are coming in and out of stock faster then we can get them on and offline. Although this is slowly getting better we truly apologise if your first option isn't always available. Ask the staff if there is something similar that might work for you.
Cleaning - In addition to our regular health and safety practices we have:
- Increased the frequency of our cleanings in our store especially on high contact surfaces like service counters, door handles and EFTPOS pin pads
- Added hand sanitiser in the stores for you to use
All staff continue to use Zoono hand sanitiser and follow strict hygiene and cleaning procedures as set out by the government.
All orders are shipping please allow extra time for your order to be processed and delivered.
We are currently experiencing an influx of orders due to the COVID-19 situation.
The majority of orders are taking 1 to 7 working days to be dispatched at this time.
Also we are part shipping orders to get people as much product as quickly as possible. So you might receive your order in multiple packages.
The increase in orders have put pressure on our stock levels.
This has resulted in some short term supply chain issues plus we have suppliers closing, reopening and unprecedented amount of out of stocks from them.
We are working closely with our suppliers to resolve these as quickly as we can.
We need your patience as we try to fulfil everyone's orders.
Our system is overloaded so items are selling faster than we can mark them as OUT OF STOCK.
We hope you understand.
We have extra team members on board helping out to minimise delays as much as possible. We ask that you please refrain from contacting us unless it's SUPER urgent - thanks for your patience and understanding.
As of right now we are not offering click and collect.
Supplements.co.nz will continue to take additional measures and guidance from the Ministry of Health, Worksafe and MBIE to ensure our customers, our staff and the community keep safe.
Thank you for your ongoing support of Supplements.co.nz as our teams do their best to serve you during these challenging times
All the best to you and your family.
Jase, Kimmi and the rest of the Supplements.co.nz
Kia Kaha and stay safe.