Shipping and Returns
Free shipping NZ-wide on all orders over $60 NZD, excluding rural addresses which incur a $3.99 surcharge per case/box.
Orders under $60 NZD will incur a $2.99 fee for a non rural delivery or $6.99 for a rural address per case/box.
We ship with CourierPost, New Zealand's largest & fastest delivery company.
We ship three times daily from our Auckland brick and mortar store.
All orders are usually dispatched between 1 to 5 working days excluding weekends and public holidays.
If you can't wait for your goods, pop into one of our stores, we're in open seven days a week for your convenience.
We do ship to PO Boxes.
4 Aranui Road,
Or contact our store directly on 09 550 9102
Returns and Refunds
We stand by the The Consumer Guarantees Act (CGA) of New Zealand.
Returns or exchanges of unopened goods will be assessed on a case by case basis and may include a refund, exchange or store credit.
If you wish to return an item because you have changed your mind about your purchase, we will offer an exchange or credit where you contact us within 7 working days of receiving your order.
Supplements.co.nz must receive the items for return within 21 days of your order being delivered. Items returned outside this period will not be accepted for health and safety reasons.
We are not able to accept returns for change of mind purchases for items that have been out of our care for over 14 days.
Supplements.co.nz will offer an exchange or credit provided that:
You produce either your receipt, order number or other adequate proof of purchase
The item is in re-saleable condition meaning that it is in its original packaging, unworn, unopened, unused and in its original condition
The product is not one where a change of mind return is not available.
If these requirements are not satisfied, Supplements.co.nz reserves the right not to offer an exchange, or credit.
Do not return goods without contacting us first.
Then return to us by either courier or registered post to the address below.
Please Include proof of purchase and a detailed description of why you are returning the product
Once received in our warehouse, we will process the return within 5 business days to ensure a quick refund.
In the case of a refund, exchange or change of mind please note a restocking fee of $9.99 will be incurred and any AAsmartfuel discounts that have been redeemed will be deducted from your total refund.
251K Lincoln Rd
Direct Dial: 09 835 2091
Please contact us with in 24 hours in writing, by email to make a claim for goods lost or damaged in transit.
Unfortunately, due to circumstances outside of our control, some international orders are stopped by the customs agency in your country.
"We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
The responsibility is yours to check with your country's customs office to verify that your products can clear customs.
Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it as quickly as possible. If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations."
Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from Supplements.co.nz, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of New Zealand may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient.
Expired Goods Policy
Expiry dates for products varies from a few months on gels and bars to a few years on pills and powders. Supplements.co.nz will endeavour to never ship items that are expired or within two months of their expiry date. Should you be unhappy with this policy as it relates to items received in your order, please contact us and we will try and rectify the situation. Reduce to clear and short dated products sold as such are non-refundable and will have dates listed in the item description.
Jase and Kim are owners and operators of Supplements.co.nz and are available daily to help you choose supplements to reach your goals. Feel free to contact us anytime by phone 09 5509102, or by email on firstname.lastname@example.org.